The customer support that you can receive from your cloud hosting provider is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with an existing account. Prompt and accurate info about a question or an issue can save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from an actual web hosting supplier and not from some reseller. If you acquire a hosting account through a company that does not own its servers and it can't access them directly, it is almost certain that you'll wait for a few days so as to have an answer to any question, therefore your web sites may stay offline for quite some time. In contrast, a provider that provides numerous means of communication and has a support team that is available any time can assist you right away and help you minimize or fully avoid any downtime and possible losses.
24/7 Customer Support in Cloud Hosting
The customer and technical support services for all our cloud hosting plans are round-the-clock, so you can forget all about waiting for several days to receive assistance. If you aren't our client yet, you can call us, chat with an agent or send an email message. In case you currently have an account, you can open a support ticket in addition to the other three options for contact. You'll be able to choose the most appropriate way to contact us depending on what your location is or what kind of equipment you're using. We can easily help you for almost any hosting-related question that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in such a case the max response time will never exceed an hour.