A ticketing system is the most popular channel of communication that web hosting providers offer to their clients. It is usually part of the billing account and is the fastest way to resolve a problem that requires a certain amount of time to examine or that needs to be forwarded to a server administrator. Thus, all responses given by either party will be stored in the same place in case somebody else needs to work on the given problem and the info in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which suggests that you will have to sign in and out of no less than 2 accounts in order to do a given operation or to reach the hosting company’s client support staff. If you desire to administer a handful of domain names and each one of them is hosted in a separate account, you’ll need to use even more accounts simultaneously. Additionally, it can take a substantial amount of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst browsing your files or tweaking various settings. The ticketing system is being monitored 24-7-365 by our client care staff representatives and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to obtain help. In stark contrast to some companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and request information in regard to any billing or technical issue. Moreover, you can read a collection of educative articles, which will help you deal with the commonest issues on your own.