A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It is an efficient way to get some information about the hosting services or have some problem resolved because you're speaking with a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the lower chance of errors when you exchange information like usernames or domain names, the quicker response time because the communication is real-time and the fact that you do not have to stay on the chat all the time - you can do another thing while the agent examines the issue involved. Also, you'll be able to join a live chat room from any computer that is connected to the Internet, avoiding the phone fees that you will have to pay when you're calling to another country.
Live Chat Support in Cloud Hosting
As a part of the support services that we offer for all our Linux cloud packages, we have live chat support that is online every single day, even on holidays. You can contact us regardless of whether you already have an account or not, as we can assist you with pretty much anything, ranging from providing you with common info on our solutions if you aren't our customer yet and you're thinking about acquiring one of our plans, to helping you with setting up an email account in an e-mail client. Part of the problems are more complex and time-consuming, and you'll have to take advantage of the ticketing system which is built-in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a lot of things.