If you ever have any queries related to your hosting account or if you encounter a problem with your websites, you’ll need to get in touch with the hosting provider’s tech support team. It may not matter how soon they’ll answer when you have a query of a general nature, but a problem such as a bungled software app update, for example, may lead to your website becoming broken or unreachable on the World Wide Web. And the longer you wait for the support team to help you out, the longer the site will be inoperative. If you offer goods or services online, any downtime will destructively affect your site and you may lose existing or potential visitors. Many web hosting providers, especially resellers, answer emails and support tickets within twenty four hours, but in the Internet sphere this is way too long, as customers will scarcely ever come back to a website that’s not functioning correctly for prolonged periods of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum response time for any support ticket that you open or any e-mail that you send is only 1 hour, even if you contact us on weekends and official holidays. Irrespective of the essence of your inquiry or problem, we will help you out instantaneously and will provide you with the needed info to rectify any problem with your websites. The real response time normally doesn’t surpass 15 to 20 minutes, which means that you can forget about waiting around for hours and hours on end to get a problem solved or what’s even worse than that – waiting all day only to get a reply that more information is needed whilst nothing’s solved. We’ll offer you assistance in an instant merely because we are aware of exactly how valuable time can be in the dynamic digital age. The 60-minute response guarantee applies to any billing or technical inquiry that you might have connected with our Linux cloud packages.