One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any support ticket that you open or any e-mail that you send is only 1 hour, even if you contact us on weekends and official holidays. Irrespective of the essence of your inquiry or problem, we will help you out instantaneously and will provide you with the needed info to rectify any problem with your websites. The real response time normally doesn’t surpass 15 to 20 minutes, which means that you can forget about waiting around for hours and hours on end to get a problem solved or what’s even worse than that – waiting all day only to get a reply that more information is needed whilst nothing’s solved. We’ll offer you assistance in an instant merely because we are aware of exactly how valuable time can be in the dynamic digital age. The 60-minute response guarantee applies to any billing or technical inquiry that you might have connected with our Linux cloud packages.