Find out precisely what phone support includes inside the web hosting world.
In case you've ever had a cloud hosting account in the past or you've dealt with any kind of online service, you are probably aware from your own experience that for some things it's better to consult with a live person over the phone than to exchange support tickets or e-mail messages. In order to know more about a particular service before you buy it or in case something small has to be done, for instance, it'll be far easier and quicker to do it real-time. If you are able to contact representatives over the phone, it's also very likely that you're dealing with a real website hosting provider, not a reseller. The level of support that you can get over the telephone may differ between different providers - from standard matters to dedicated technical support. Generally most of the suppliers will offer you pre-sales assistance and first level phone support, while more complex technical matters are handled through e-mail and / or tickets.
Phone Support in Cloud Hosting
We know that being able to consult with a live agent is very important, for that reason we have three support lines around the globe (Australia, USA and UK) and you can reach us on the phone for 14 hours a day. If you consider buying one of our Linux cloud packages, for example, you're able to give us a call and learn more about our solutions prior to ordering so as to ensure that we do meet all system requirements for your websites. Following your order, you'll be able to call us about all of the sales and / or billing difficulties you may have, or get any type of general or basic technical information that you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you have to use our ticketing system, which will make it easier to keep track of the communication along with any new developments in the resolution of your issue.