A 99.9% Server Uptime
Our cloud hosting system is based on a solid, first–rate hardware configuration and a heavily modified Linux variation. So, regardless of what your website is, or how many website visitors you’ve got, or even if there’s a denial–of–service attack, our physical servers will stay up and running and your web sites will remain visible online.
All our Linux cloud packages packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also set up our very own internal network in all our datacenters. Everything is based on topflight hardware parts furnished by Juniper. Moreover, on each single router, we have set up a firewall with a sophisticated set of rules in an effort to filter all fishy requests.
This way, in all our datacenter facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done our best to minimize all possible risks with our cloud hosting plans and despite the fact that we provide outstanding customer support, there are times when the customer is just not content with what we are offering. Or he has to move to a more powerful web hosting service, such as a virtual private server or even a dedicated hosting server.
This is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not completely satisfied, we will give you a reimbursement.
24/7 Technical Support
We’ve carefully chosen each member of our 24x7 support department to make sure that we can offer the very best tech support service that you can possibly get. Each one of our tech support engineers has many years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Plus, they are available to you 24/7 – you’ll be able to get in touch with them whenever you want and they will reply as soon as possible.
Their average ticket response time is under 20 minutes, whereas with other web hosting suppliers you have to wait for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your queries will be replied to in less than an hour.