Tech Support Channels
A 60–Minute Response Time Guarantee
All your assistance requests will be attended to in maximum 60 minutes after the trouble ticket or email has been submitted. If your case needs further assistance from an administrator, we will forward the support ticket or the e–mail to the person in charge then leave a comment to inform you that more time will be needed for reaching the best solution. Furthermore if you order our Optional Managed Services package, any of the server administration services included there will be carried out whenever you specify.
A Top–Quality Customer Support Service
If you require assistance while working with our Site Control Panel or with any of the apps that we’ve pre–installed on the server for you, do not hesitate to contact the technical support team anytime via the ticketing system. Additionally, if you need assistance administering your server, you can make use of our Optional Managed Services package, that includes weekly OS updates, problem troubleshooting and software installation services, server monitoring and restarting procedures, data backup disk space, etc.
An Easy–to–Navigate Help Area
Our Site Control Panel has been pre–installed for every Linux dedicated servers hosting package. Among its features is a rather useful integrated knowledge base that will walk you step by step on everything that you can do. Most help articles also video versions that show all the actions that you can carry out in a highly illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each section of the Site Control Panel.